Cancellations must be done in writing via Support Ticket. Include the email address associated with your account, your client number, the product name, and the invoice number (if you have it) for the item you want to cancel.

Once we receive your cancellation request and have confirmed all necessary information with you via e-mail, we will inform you via e-mail that your account has been canceled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference and for verification purposes. You should immediately receive an automatic "Your cancellation request has been received..." email with a tracking number.

We require that cancellations of service are done this way to (a) confirm your identity, (b) confirm in writing you are prepared for all files/emails to be removed, and (c) document the request. This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.